Customer-centricity has been talked about in marketing circles for more than ten years now and it is still very central in the context of digital transformations, customer-focused culture and customer experience.
This movement is now also present within the HR environment with the focus on employee experience (EX). This attention is due to increasing digitalization, where a growing group of employees expects more from their organization, such as a pleasant working environment, a good culture and modern, digital solutions.
We wrote about the subject of Employee Experience Design (EX-design) in a previous post. One of the most important methods to start with EX-design to improve the Employee Experience is mapping out your employee journeys.
An employee journey is a series of steps your employee goes through as he or she interacts with your organization and employee services.